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Frequently Asked Questions

Here are replies to some of the questions that we are frequently asked :

How can I reserve ?

By phone on : 00 33 233 516 609
By fax on : 00 33 233 519 202
Via the reservation server : reservation page

Or by post at :
Château de Lez-Eaux
350, avenue de Lez-Eaux
50380 Saint Pair sur mer
France

Are there any reservation fees ?

Yes : 8€ / accomodation or pitch.

Can we put an option on a stay ?

Yes, the option is valid for 7 days and is confirmed with a down payment of 25% of the total price of the stay.

How can I pay ?

Credit card

Bank transfer (state the client references which are given when you make your reservation.) :

IBAN = FR76 1670 7000 3331 0210 3549 197 / BIC = CCBPFRPPREN

How can I modify my stay ?

By telephone or e-mail

Is there a cancellation insurance ?

Yes, 7€ / week (optional service)

What documents will be requested on arrival ?

The confirmation sent to you on receiving payment.

What are the arrival times ?

Low season : between 4 p.m. and 7 p.m
High season : between 4 p.m. and 8.30 p.m

What is the departure procedure on site ?

I am in a rental property : A check will be made of the property on appointment between 8 a.m. and 10 a.m. the morning of your departure
I am camping : The plot must be vacated for 12 noon
Clients can stay on the camp site until 12 noon

Are sheets included in the rental ?

No, but they can be hires, 8€ per bed per stay.

Premium Mobile home offers beds made upon arrival, towels included and many other extras.

How will I know where to find my accommodation / plot on the camp site ?

You will be drived on your arrival

What must I do if I think I will arrive after reception has closed ?

Arrival beyond opening hours of the reception have to be notified and 30€ per waited hour will be asked.

What will I need to pay on arrival ?

Rentals : a cleaning deposit between 150€ & 300€ according to the category of accommodation (returned at the end of the stay)

Tourist and eco-participation

Are barbecues authorised ?

Yes. A barbeque is included with each of the rental properties and barbeques are authorised on the camping plots.

Can we park our car on the camping plot ?

Yes, all camping/rental plots have a parking space included.

What do I need to know if I have friends to stay ?

You need to inform the reception and a visitors tax will be paid on their arrival
(Adult : 8€50 and child : 6€50)

What are the conditions for using the swimming pool ?

All the clients of our camp site have free access to the swimming pool. Shorts are not allowed so remember to bring your swimming trunks.