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Booking conditions

The camping «Château de Lez-Eaux » accepts bookings to guarantee to you a pitch for your choosen dates. Your wishes are taken into account according our availabilities. Bookings can only be registered on receipt of a deposit of 25%.

Reception

At your arrival, you have to check-in at the reception. The booking is made in the customer’s name and can not be transferable to a third party. The person who books a pitch or an accommodation has to be at least 18 years old. The number of your pitch or accommodation is likely to change, except on request confirmed by the campsite.

Payment of the deposit and the balance

To make sure you will have a pitch or an accommodation at the period you request, you have to make a 25% deposit of the total cost of your stay.
For a camping pitch or an accommodation, the balance must be paid 30 days before your arrival.
If you book less than 30 days before your arrival, you will have to pay the total cost of your stay.
If you do not pay the balance on time, your booking will be cancelled and you will not be refunded the deposit you paid.

Camping pitches

The pitch is available from 1.30 p.m. You can only check-in when the reception is open.
The day of departure you have to leave before 12am. If you leave the campsite after 12am, you will have to pay an extra night.
For safety and comfort reasons, the numbers of persons per pitch is limited to 6.
Do not park your car on one near pitch even if it seems vacant. Person may arrive at any time of the day.

Chalet or mobile-home

Accommodation are available from 4 pm. You can only check-in when the reception is open.
The day of departure you have to leave between 8 am and 10 am, you have to make an appointment to check the accommodation at the reception at the latest the day before the departure.
Tents are not allowed on the lawn around the accommodation.
For safety and insurance reasons, it is forbidden to exceed the number of occupants covered by the accommodation. The campsite manager will not accept any person over and above the planned capacity .

Deposit for the accomodation

At your arrival you will be asked between 150€ and 300€ as cleaning guarantee, before you get the key. When you will leave we will give you your deposit back, after checking-out the accommodation. The campsite will keep a part of the deposit if there is something broken or missing.
The day of departure the accommodation have to be as cleaned as the day of arrival. If you don’t want to clean the accommodation before leaving, we will keep 50€ for cleaning fees.
A detailed inventory is available in each accommodation. It is your responsibility to check if everything is ok and notice the reception before 24 hours if something is missing or broken. Past this delay you will be charged.

Cancellation

You have to confirm in writing.
If you cancel more than 30 days before your arrival we will keep the deposit so 25%.
If you cancel between 15 and 29 days before your arrival, 50 % of the total cost of your stay will be kept.
If you cancel less than 15 days, the total cost of your stay will be kept.

Cancellation insurance : 7€ / started week

Visitors

To be polite and for safety reasons the visitors have to introduce themselves at the reception.
Visitors will have to pay at arrival to access to the campsite

Late arrival or early departure

The total cost of your stay is calculated from the dates written on the booking form, if you arrive late or if you leave early you will not be refunded.

Arrival beyond opening hours of the reception have to be notified and 30€ per waited hour will be asked.
Any late arrival has to be notified, if it’s not, the booking will be considered as cancelled from 12am the day after.

Pets

The stay is free for them, but the owner is responsible for his pet.

Interior rules

The customer has to respect the rules of the campsite that are given to him on his arrival. If you don’t respect towards the other customers or the facilities of the campsite, we have the right to cancel your booking and you will have to leave the campsite without being refunded any money.
Constantly you are responsible for your children.

Shorts are not allowed in the pool.

Mediation of consumer’s disputes

In accordance with the consumer code, relating to « Consumer disputes mediation process». The customer shall have the right to have acces to the mediation service for free proposed by SARL camping Lez Eaux. The ombudsman « consumer law » is MEDICYS. You can either send a mail to MEDICYS : www.medicys.fr

Or write a letter : MEDICYS – Centre de médiation et règlement amiable des huissiers de justice- 73, Boulevard de Clichy, 75009 – Paris